Fresh Start Orbit

Cancellation & Billing Policy

Last updated: October 28, 2026

To avoid being charged after your trial, cancel before your 14-day trial ends. Log in, go to Settings > Billing and click Cancel, or email [email protected]. Cancelling takes less than a minute.

How billing works

What	When you're charged	Amount
14-day trial	At signup	$1 (non-refundable)
Monthly plan	When your trial ends, then every month	The plan price shown at checkout
Yearly plan	At purchase, then every year	The plan price shown at checkout
Add-ons	When added, then every month	The add-on price shown at checkout
Done-for-you setup	Once, at purchase	The package price (non-refundable once work begins)
Usage (texts, calls, emails, AI)	As used	The rates posted in your account

Your plan renews automatically until you cancel. Charges appear on your card statement as FRESH START ORBIT.

Reminders we send

A confirmation email when you sign up, with your trial end date and renewal price.
An email and a text 3 days before your trial ends.
A receipt after every charge.
A yearly reminder of your plan, price and how to cancel.

How to cancel

Log in to your Orbit account.
Go to Settings > Billing.
Click Cancel and confirm.

You can also email [email protected] from the email on your account and we will cancel it for you within 1 business day. You'll get an email confirming your cancellation.

When cancellation takes effect

If you cancel during your trial, you will not be charged the plan price. If you cancel a paid plan, it stays active until the end of the period you've already paid for, and you won't be charged again. To keep your contacts, export them before your access ends.

Refunds

The $1 trial fee is non-refundable.
We don't provide refunds or credits for partial months or years, or for unused time.
Done-for-you setup fees are non-refundable once work begins.
Usage charges are non-refundable.
If you believe you were charged in error, contact us within 30 days and we'll review it and make it right.

Founding Member pricing

Founding Member pricing is limited to the first 100 accounts and stays locked for as long as your subscription remains active. If you cancel and come back later, the current price applies.

Failed payments

If a payment fails, we'll email you and retry for 7 days. If it still doesn't go through, your account may be paused until you update your card in Settings > Billing.

Questions about a charge

Please contact us before disputing a charge with your bank. We usually resolve billing questions within 1 business day.
Email: [email protected] · Phone: 678-329-9241 (10 AM to 6 PM Eastern)