Terms of Service

These Terms of Service ("Terms") govern your use of Fresh Start Orbit, the all-in-one CRM and automation platform at freshstartorbit.com (the "Service"). The Service is operated by Fresh Start Automations, LLC, a Fresh Start Global Enterprise company ("Fresh Start Orbit," "we," "us"). By creating an account, starting a trial or using the Service, you agree to these Terms and to our Cancellation & Billing Policy.

1. Who can use Orbit

You must be at least 18 and able to enter a binding contract. If you use Orbit for a business, you confirm you are authorized to accept these Terms for that business. You are responsible for everyone you give access to your account.

2. Your trial and subscription

• Trial: the trial lasts 14 days and costs $1, which is charged at signup and is non-refundable.
• Automatic renewal: when the trial ends, your card is charged the plan price shown at checkout, and the plan renews automatically each billing period (monthly or yearly) until you cancel.
• Your consent: at checkout you authorize these recurring charges by checking the authorization box. We keep a record of that consent.
• Founding Member price: if you signed up at a Founding Member price, it stays the same for as long as your subscription stays active. If you cancel and later restart, the current price applies.

3. Usage charges

Text messages, phone calls, emails, AI usage and similar services are billed separately based on what you use, at the rates posted in your account. Rates can change with notice, and changes apply only to future usage.

4. Add-ons and done-for-you setup

Add-ons (such as the AI Employee Suite, extra users, WhatsApp, extra phone numbers and VIP Support) are billed monthly until canceled. Done-for-you setup packages (Liftoff, Ascend and Full Orbit) are one-time fees, paid in full up front, and are non-refundable once work begins. The work included is the checklist listed for each package; anything extra is quoted separately.

On-Time Setup Guarantee. When you purchase a done-for-you package, we will email you a target completion date. If we do not complete that package's checklist by that date, we will give you one free month of your Orbit subscription: a credit equal to one month of your current plan, applied to your next monthly charge, or a one-month extension of your current term if you are on a yearly plan. The guarantee does not apply when the delay is caused by information, access, approvals or materials we need from you (for example your logo, content, domain or account access), by third-party approvals outside our control (such as phone carrier texting registration), or by events beyond our reasonable control. When a delay comes from one of these causes, the target date moves by the same amount of time. This credit is your sole remedy for a missed date, has no cash value and applies once per package purchase.

5. Cancellation

You can cancel anytime online in Settings > Billing or by emailing support. Cancellation takes effect at the end of your current paid period, and you keep access until then. We do not provide refunds or credits for partial periods. Full details are in our Cancellation & Billing Policy.

6. Failed payments

If a payment fails, we will notify you and retry for 7 days. If it still fails, your account may be paused until your card is updated.

7. Acceptable use

You agree not to use Orbit to send spam or messages without consent, break texting or email laws (including the TCPA, CAN-SPAM and carrier rules), violate anyone's privacy, upload unlawful content, or try to break or misuse the Service. Texting requires carrier registration (A2P 10DLC), and you must provide accurate business information for it. We may suspend accounts that put the Service, our carriers or other customers at risk.

8. Your data

You own the contacts, files and content you put into Orbit. You are responsible for having permission to store and contact the people in your account. You can export your contacts anytime. After cancellation, your data is kept for 30 days and then deleted.

9. Partner and reseller accounts

Fresh Start partners who buy Reseller Accounts are billed for each account at the wholesale price and may set their own price for the people they serve. Partners are responsible for first-line support and for their own agreements with those people.

10. Billing questions and disputes

If you have a question about a charge, please contact us first at [email protected] or 678-329-9241 so we can resolve it quickly. Charges appear on your statement as FRESH START ORBIT. Accounts with an open chargeback may be paused while it is reviewed.

11. The Service itself

Orbit is provided "as is" and "as available." We work to keep it running and secure, but we do not guarantee it will be uninterrupted or error-free, or that it will produce any particular business result. Some features rely on third-party providers, whose terms may also apply.

12. Limitation of liability

To the fullest extent allowed by law, Fresh Start Orbit is not liable for indirect, incidental or consequential damages, or lost profits or data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

13. Changes to these Terms

We may update these Terms. If we make a material change, we will notify you by email or in your account before it takes effect. Continuing to use Orbit after that means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules.

15. Contact us

Fresh Start Orbit (Fresh Start Automations, LLC)
Email: [email protected]
Phone: 678-329-9241 (10 AM to 6 PM Eastern)